Best Practice Online Dictionary: An online repository of over 500 best practices and related tools.

Business Purpose:
Our Best Practice Dictionary is a cost effective method of giving employees ‘just-in-time’ access to expertise in the workplace. It is an online, web-based repository of best practices for employees. Unlike instructor-led courses and e-learning that present concepts and general information to employees, our best practices are not interactive or descriptive. Our best practices provides short, specific, directed steps an employee must take ‘hands-on’ to accomplish a specific work task. It provides employees with an on-the-job ‘instruction manual;’ instead of focusing on concepts and general information, we focus on the bottom line – ‘Here’s how you do it.’

All our best practices are concise, specific and ‘hands-on.’ They can be printed out and easily followed while on the job (where it counts!). Employees can use our best practices when they need direct assistance on performing a specific work task (like dealing with an angry customer or recovering from a service failure). If they so choose, employees can concentrate on following best practices within a specific subject area, such as ‘customer service’ and ‘stress management.’ Because of the bottom line ‘Here’s how you do it’ nature of our Work-Smarter, employees use our best practices to apply what they have learned in instructor-led and e-learning courses.

When employees complete a typical e-learning or instructor-led course, they are left with the task of applying the theories and concepts they have learned to their daily work tasks. Left to their own devices, without coaching or guidance, employees often forget or do not correctly apply the concepts they are able to remember. As a result, they show little real bottom line on-the-job performance changes.

Our Best Practice Dictionary takes the guesswork out of applying abstract concepts and general information. Instead of trying to remember the main elements of good customer service when they are dealing with an angry customer over the phone, for example, they can simply print out and follow our one-page instructions on how to best deal with an upset client while they are dealing with the upset client.

Key features:
 Best Practices developed by leading soft skill trainers and managers with 30+ years of experience.
 24x7 web-based access to repository of 500+ sets of instructions and supporting materials
 Quarterly reporting on Best Practice service usage
 Keyword search for specific instructions
 Email delivery of instruction to employees’ desktops automatically within concentrated subject areas
 20+ subject area concentrations